If you've created an account and are having an issue trying to link a Hub to your account, try the following steps:
(1) You have the latest version of the application for your device.
(2) Your mobile phone or tablet has an internet connection
(3) If using the QR scanner, the camera on your mobile device is clean and without any dirt on the lens.
If you've tried the above steps and you are still unable to acquire the hub using the QR scanner, try the following steps:
Step 1: Restart the application
Fully close the App and open it again.
Step 2: Advanced Troubleshooting
If you're still having trouble assigning the hub to your account, try:
(1) Using a different mobile device or tablet, connected to the internet
If that fails, or you're receiving the message 'This hub is already been assigned', then please contact the authorised Aurora contractor who installed the unit.
If you need any further help or have any questions, please email us at email@example.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.