Restart your Android device
The first thing you should do is restart your device. The processes that may be opened along with the apps that keep running in the background will close after you restart your device. That way, you will free up the memory that might have been clogged. Your device will perform smoother. If you notice the apps keep crashing or freezing after the reboot, move to other solutions.
To restart your device, press and hold the Power button. When the menu appears, tap Restart or Power off and Restart.
Update your apps
App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.
- Open Google Play app
- Tap on three horizontal lines to open the menu
- Next, tap on My apps & games
- You can tap Update all, or go through the apps and update only the ones you want.
Poor and sluggish Internet connection can force an app to crash or freeze. Some apps work great when the Internet connection is stable and strong, for instance, when you are connected to a home or office Wi-Fi. But if you are using an app when connected to Wi-Fi and switch to 3G, the app may freeze or crash. When you want to switch the network, close the app first. That way you will avoid crashing. If you are currently experiencing Wi-Fi issues and your connection is slow, try the following:
- Toggle Wi-Fi and the Airplane Mode
- Turn off Bluetooth
- Restart your Android device and your router
- Connect to another network.
If you need more information, please contact Aurora customer support on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.
Or raise a support ticket, clicking on the HELP button.