First of all, please check if there is no red flashing exclamation mark on the top of your hub. If you can see the red exclamation mark on the top of your hub you won't be able to control it. Normally it shows the issues with the Internet connection (no Internet connection, blocked traffic, firewall, damaged cable, etc.)
For the AOne system to work correctly we will need a regular Internet connection (incoming & outgoing traffic) + these ports:
UDP ports 5560 - 5566
TCP port 5568
TCP port 5568 must be open to allow relay connections in case P2P connections are not possible.
Base station’s Controller service & Base station's uDirectory service (GSP): UDP ports 5560 - 5566
+ P2P should be allowed in the network
+ ability for devices to communicate with each other, using the same WiFi network.
If you need any further help or have any questions, please email us at firstname.lastname@example.org, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.