You need to update your system in order to be updated with the latest security updates and functionalities. The AOne system uses industry standard encryption and authentication techniques to ensure that unauthorised persons cannot gain access to your AOne products. Aurora AOne system only connects to the internet securely via our cloud so devices in your home cannot be seen from the open internet. We keep our AOne products regularly updated with the latest security fixes and patches and we recommend all our consumers to do so and regularly checking and installing the AOne app updates.
It can take up to 3 minutes to find and identify new Devices. To learn more about how to pair a specific Device, please read the pairing instructions available in the AOne app.
If you need any further help or have any questions, please email us at aone.help@auroralighting.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.