Which ports need to be open to use the AOne Hub?

If your AOne Hub is displaying a Red Exclamation Mark ! it could be pointing to an Internet Connection issue that could be cause by your Internet Router blocking access to the Hub.

For the AOne hub to work correctly, the following ports need to be open in your router firewall:

UDP Ports 5560 - 5566

TCP Port 5568

TCP/UDP Port 8883 

Please allow inbound and outbound traffic.

If your router firewall restricts access to these ports, you will need to update your firewall settings before you can use the AOne Hub.

For comprehensive instructions on using your firewall and updating your settings, please refer to your router manufacturer’s or Internet Service Provider's website.

If you need any further help or have any questions, please email us at [e-mail], raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:

UK: [phone]

Phone lines are open Mon-Fri 9am-5pm.