If your AOne Hub is displaying a Red Exclamation Mark ! it could be pointing to an Internet Connection issue that could be cause by your Internet Router blocking access to the Hub.
For the AOne hub to work correctly, the following ports need to be open in your router firewall:
UDP Ports 5560 - 5566
TCP Port 5568
TCP/UDP Port 8883
Please allow inbound and outbound traffic.
If your router firewall restricts access to these ports, you will need to update your firewall settings before you can use the AOne Hub and perform a Port Forward on the Internet Router.
For comprehensive instructions on using your firewall and updating your settings, please refer to your router manufacturer’s or Internet Service Provider's website.
If you need any further help or have any questions, please email us at email@example.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.