If you ever encounter this issue whilst using the App where the App freezes and you have the "Connected to Hub" message at the bottom, simply close the app down fully by swiping it away and restart it.
You can also try re-installing the App or Rebooting your Phone if the above hasn't helped.
If you need any further help or have any questions, please email us at email@example.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.