By pressing the factory restore button, the AOne Hub will be restored to factory default and will discard all settings such as: Devices, Spaces, Schedules, etc. We strongly recommend not to press this button unless you have severe problems and you have contacted customer support. A factory reset will not release (un-pair) a Hub - if necessary, this should be done before the reset procedure is executed.
How to perform a factory reset?
Flip the AOne Hub over to locate the small pin hole in the recessed section.
Using a paperclip (or similar), press and hold the reset button for 15 seconds or until all 4 lights turn solid (This indicates data has been cleared)
Release the button and allow the Hub to reboot
(the right green indicator will start blinking rapidly).
The flashing green start up sequence can take anything between 3-5 minutes, so please do not disconnect the Hub during this time.
Once the AOne Hub has two solid green lights (the first and the last) sign in to the AOne app. After the Hub has successfully synchronised, you will then need to continue with Device pairing.
Please make sure that your Hub has no flashing red exclamation mark. The flashing red exclamation mark shows issues with the Internet connection.
If you need any further help or have any questions, please email us at firstname.lastname@example.org, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark).