Possible Errors You May Encounter
In reality, most minor errors you may encounter will be related to the network connection, and can be corrected simply by pressing ‘Retry’. In some rare cases, errors may be more persistent and require a little support to bypass:
Hub Already Acquired
This indicates the Hub is already linked to another account. Please ensure the customer hasn't already tried to set the Hub up, or you haven't previously used a different email address with this Hub without releasing it.
Rest Response Error
The Hub is having a hard time contacting our cloud service. This could be for a number of reasons. Check network connection, firewall status and network speed before contacting support.
Failed to Grant Access
Hub and app are not communicating properly with each other. Please Reboot the Hub and reinstall the App before trying again. If this persists, contact support for resolution.
If you need any further help or have any questions, please email us at firstname.lastname@example.org, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.