Possible Errors You May Encounter:
There are a number of possible issues you may encounter when pairing ZigBee Devices, due to the nature of the technology.
Here are the most common:
Lights Did Not Flash
Lights not flashing when powered on indicates the Device was previously paired and not properly deleted. To reset, refer to the process on the leaflet included with your product. Most commonly this is 6 power in a short amount of time.
Detected Device Not Identified
This could happen for a number of reasons:
How many Devices were you pairing?
How far away from the next closest Device are you?
How long did you wait before pressing ‘Done’?
Laggy / Unresponsive Device
All new products will require an OTA firmware update after first pairing. This will impact performance for up to 30 minutes per Device whilst it completes. Please note: Pairing large numbers of Devices will result in a longer OTA process
If you need any further help or have any questions, please email us at firstname.lastname@example.org, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.