The position of the Hub in the home is critical to good performance.
A centralised Hub will have much better connectivity to your mesh network of Devices, improving overall performance dramatically.
Although the number of hops is unlimited as discussed earlier, an ideal number to stick to is 3. Sticking to 3 hops will ensure smooth operation of the system.
We appreciate that not all homes will have Cat6 cabling,
so here are a few options to get the Hub in the right place…
2.4GHz congestion occurs when networks are densely packed into a small area.
A good example of this would be
a hotel or bar, where you will find numerous WiFi networks all transmitting on different channels.
As shown below, this doesn't leave a lot of room for Zigbee signals to proliferate.
By managing the active WiFi channels within range, we can reduce the impact of this and improve performance.
Manually set the WiFi channel of your router to one that does not overlap with your AOne Hub’s Zigbee channel.
Top Tip for Success:
Check which channel your AOne™ Hub
is on by opening the pairing screen for
a Kinetic Switch; in Step 4:
ONE CLICK Channel 11
FOUR CLICKS Channel 14
NINE CLICKS Channel 19
and so on…
During initial setup, the AOne™ Hub needs a secure encrypted connection to any Device attempting to connect via the internet. This is in order to download unique information about the Device, created by the AOne™ app. This security prevents any other Device from connecting to the Hub.
To do this, the Hub uses specific ports not normally used for other network traffic:
UDP Ports 5560 - 5566
UDP ports 5562, 5565 and 5566 are used initially to establish a secure connection.
TCP Port 5568
If UDP ports are not available, the slower and less secure TCP port will be used.
TCP/UDP Port 8883
This is required for the MQTT Service (a communication technology used by the System) to work correctly.
If neither are available on the network and cannot be made available by the system administrator, consider using a 4G router.
Note: The vast majority of domestic connections should not be affected, as this is primarily an issue for commercial or managed networks.
If you need any further help or have any questions, please email us at email@example.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.