ISPs can change firewall requirements at will by means of automated firmware updates to their routers. This can change overnight with no notification required.
ISPS are doing this at the moment to combat IPTV streaming devices.
This could have happened weeks, even months ago, but now the Hub has rebooted and tried to initiate a new connection, it has now taken effect for our Hub and now the Ports and Firewall will need to be looked at and opened to allow for a proper connection.
You could still try to Reboot the Router and Hub:
Turn the Hub and Internet Router off
Turn the Router back and and wait for Internet to come back on
Turn the Hub back on and wait for the 2 Green Lights
In Rare cases the following may work:
Turn the Hub and Internet Router off
Turn the Hub back on and wait for the 2 Green Lights
Turn the Router back and and wait for Internet to come back on
If you need any further help or have any questions, please email us at aone.help@auroralighting.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark).