If you ever encounter this issue after opening the App, try the following:
- Fully close and restart the App.
- Reinstall the App
- Reboot the Hub
- Check your Internet connection
If you need any further help or have any questions, please email us at firstname.lastname@example.org, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark).