This is a service provided by our AOne Customer Support.
After installing the System and either encountering pairing issues or Devices are slow to respond or become Unavailable on the App, we can perform a Signal Strength Test on your System so that we can advise on the quality of the ZigBee Mesh connection.
Get in touch with us if you require a test to be performed on your System.
The test requires at least an hour to perform so keep this in mind if it’s required.
If you need any further help or have any questions, please email us at aone.help@auroralighting.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.