A Device shows us Unavailable if it’s currently turned off from the mains power supply or if the Hub is encountering difficulties communicating with it due to poor Signal or other external factors impacting the performance of the Hub and Devices.
- Check if the Device is currently powered
- Try Rebooting the Device
- Try Rebooting the Hub
- Try Rebooting the Mesh
- Try removing and pairing the Device again
If you need any further help or have any questions, please email us at aone.help@auroralighting.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark).