Please be aware that Account Deletion is permanent and cannot be reversed.
You will have to create your account (using the same details if you wish) and acquire your Hubs again.
- Open the App and login to your Account
- From the Home page tap the 3 dots in the top right corner
- Tap Help
- Tap Account
- Tap “Delete Account”
- If you are sure you want to proceed, read the Warning then tap “I Understand” otherwise Cancel
- Type in your login details (Email & Password) then tap “Delete Account”
- If successful, you will receive an onscreen message “Account deleted”
- Tap OK to be taken back to the login screen
If you need any further help or have any questions, please email us at aone.help@auroralighting.com, raise a support ticket, using the link near the bottom of this page or clicking on the HELP button (a blue circle with a question mark) or call us on:
UK: +44 (0) 1707351859
Phone lines are open Mon-Fri 9am-5pm.