If you've created an account and are having an issue trying to link a Hub to your account, try the following steps:
(1) You have the latest version of the application for your device.
(2) Your mobile phone or tablet has an internet connection
(3) If using the QR scanner, the camera on your mobile device is clean and without any dirt on the lens.
If you've tried the above steps and you are still unable to acquire the hub using the QR scanner, try the following steps:
Step 1: Reboot the application
For iOS devices:
(a) Double click on the home button and it'll bring up your list of running applications.
(b) Swipe either to the right or left on the image of the Aurora app to force close the application.
(c) Reopen the application and login to your account
For Android devices:
(a) Press the square button on the right hand side to open up the list of all your running applications.
(b) Press the X in the top right hand corner to close the application.
(c) Reopen the application and login to your account.
Step 2: Advanced Troubleshooting
If you're still having trouble assigning the hub to your account, try:
(1) Using a different mobile device or tablet, connected to the internet
If that fails, or you're receiving the messages 'This code is invalid' or 'This hub has already been assigned', then please contact the authorised Aurora contractor who installed the unit.
You can also contact Aurora customer support on:
1300 266 326
Or raise a support ticket, clicking on the HELP button.