If you have successfully added a hub to your account, but you can't find any devices on your network. Try the following:
1) Your hub is powered on.
2) Your hub is connected to your internet router.
3) Your internet router is powered on.
4) Your mobile device or tablet is connected to the internet
5) You have the latest version of the Aurora application for your device
6) You are logged into your account
If you've gone through the checklist and you're unable to find any devices on your app, try the following steps:
Step 1: Reboot the Hub
(a) Disconnect your hub from your router and from the wall socket.
(b) Wait 20 seconds.
(c) Reconnect your hub to your router and plug the hub back into your wall socket.
If after the hub restarting, there is still no list of devices. It may be that your devices have become unpaired from your hub and you will have to pair them back to your hub.
Step 2: Pairing your Devices back to the Hub
To set up your hub in pairing mode:
(a) Press and hold the central button on your hub for 5 seconds then release.
(b) The lights on the top of your hub should now flash on and off to indicate that the hub is in pairing mode.
To place your device into pairing mode:
(a) Turn your device on and off 5x at regular intervals using the circuit switch.
(b) The lights attached to the device will then flash.
(c) On the list of devices in your app, a new device should now appear.
(d) Select that device in the menu to pair it to your hub.
If you're still having trouble viewing any of your devices, you can also contact Aurora customer support on:
1300 266 326
Or raise a support ticket, clicking on the HELP button.