If you're having trouble signing into your account, try the following:
1) Your mobile device or tablet is connected to the internet.
COMMON PASSWORD MISTAKES:
- Capitalised incorrect letter
- CAPS Lock on
- Missed a number of a letter
Step 1: Reboot the application
For iOS devices:
(a) Double click on the home button and it'll bring up your list of running applications.
(b) Swipe either to the right or left on the image of the Aurora app to force close the application.
(c) Reopen the application and login to your account
For Android devices:
(a) Press the square button on the right hand side to open up the list of all your running applications.
(b) Press the X in the top right hand corner to close the application.
(c) Reopen the application and login to your account.
If you're still having trouble viewing any of your devices, you can also contact Aurora customer support on:
1300 266 326
Or raise a support ticket, clicking on the HELP button.